Alternative accommodation for insurance claims
When a fire, flood or other insured event means someone can’t stay at home, they need a safe, comfortable place to go. We source furnished accommodation matched to the household, and you deal with one dedicated contact from first brief to move-in.
Get Accommodation Options →Who we help
Insurers & claims handlers
A reliable way to arrange temporary accommodation for policyholders, with one invoice and one contact.
Loss adjusters
Clear communication and suitable options to put in front of your client, quickly.
Policyholders & families
A proper, furnished home while repairs are carried out, not a hotel room.
What to have ready
You don’t need every detail to start. The more you can tell us, the better we can match the household.
- Location: the town or postcode of the affected property, and how far the household can reasonably travel.
- Who needs accommodation: the number of adults and children, and any pets.
- Specific needs: accessibility, ground-floor access, parking, or proximity to school or work.
- Dates and duration: when it’s needed and the expected length, even if that’s uncertain.
- Who is paying: the insurer, loss adjuster or the household.
- Bedrooms and anything else that would make the stay easier.
What households get
A furnished home
Bedding, towels, a fully equipped kitchen and a washing machine at most properties, ready to move into.
All bills included
Gas, electricity, water, council tax and broadband, all in one price from £35 per person per night.
Safe and certified
Our properties carry gas safety, electrical safety and fire safety certificates.
Support at any hour
If something goes wrong, someone is on hand day or night, plus weekly cleaning during the stay.
What insurers and loss adjusters get
- A dedicated contact from the first brief to check-out.
- One monthly invoice in your company’s name, agreed with you before the stay starts.
- A quote within 24 hours, or sooner, and no sourcing fees.
- Straight answers on compliance, with safety certificates available on request and data handled under UK GDPR.
How it works
Send us the brief
Location, household, dates and who is paying. Our form takes a couple of minutes.
We source to match
We contact hosts and property owners and look for options that suit the household and location.
Agree and move in
We send suitable options. Once one is agreed, we coordinate the booking and move-in.
We source nationwide, so tell us the postcode of the affected property. You can also see the areas we cover.
Insurance accommodation questions
What is alternative accommodation for insurance claims?
It’s temporary housing for people who can’t safely stay in their own home after an insured event such as a fire, flood or escape of water. Whether the cost is covered depends on the policy, so check with the insurer or loss adjuster.
Who arranges and pays for it?
It’s usually arranged through the insurer, loss adjuster or claims handler, depending on the policy. Tell us who is paying and we’ll agree invoicing with you.
Can you house families, children and pets?
Tell us about the household, including children, pets and any accessibility needs, and we’ll look for suitable options.
How long can a household stay?
Stays can range from a few nights to several months, with flexible options if repairs take longer than expected.
How quickly will I hear back?
We come back with a quote and suitable options within 24 hours, or sooner.
Someone needs somewhere safe to stay?
Send us the details and we’ll start looking for suitable options. No obligation.
Get Accommodation Options →